Terms of Service
BUSINESS NAME AND CONTACT DETAILS
As a brand, we are dedicated to providing customers the ease of ordering drinks for either occasions or for personal use from the comfort of their homes/offices. We also provide clients with various drink deals/packages at very affordable prices and also swift drink delivery to any location of their choice in Lagos. We have a strong team dedicated to providing advisory roles to our clients and also helping them create customised drink deals to ensure that they do not blow their budget on drinks. Our exceptional service and rating from customers has made MyLiquorHub arguable one of, if not the best online drink store in Lagos, Nigeria and the cheapest place to buy original drinks in Lagos, Nigeria.
LIQUOR HUB is a subsidiary of Blessed Lily International enterprise; a major distributor of alcoholic and non-alcoholic beverages in Nigeria. Our office is located at BlessedLily Plaza, Opposite Balogun Main Gate, International Trade Fair Complex, Badagry Express Way, Lagos, Nigeria. Our telephone number(s) are
+234 909 022 3650 and +234 906 873 1831. Additional contact details can be found under the “Contact Us” section.
This website is subject to the copyright ownership of Liquor Hub and may not be reproduced in any format and in any circumstances without our prior written consent. However, users may download the contents of these pages and store a copy on a temporary basis or reproduce the pages for the sole purpose of understanding our Terms and Conditions.
Please read these Terms and Conditions carefully. By using our website, or buying from us online, you agree that you have read, understood and therefore, accept these Terms and Conditions (as we may modify them occasionally). If you disagree to be bound by the Terms and Conditions of this website, you may not use this site nor place an order with us but free to call us at a time of your chosen.
Terms of Sale
Creating a Contract to Purchase
A contract to purchase is only created when we ship your goods to you. You will receive confirmation of your shipment, and therefore of your contract, at that point in time. Placing an order on our website or receiving communications about that order from us do not create a contract to purchase with us. If we do not accept your order, you will receive a phone call or email from us. You will also have rights to cancel your order before and after a contract to purchase is formed in accordance with our Cancellation Policy.
There are a variety of reasons why we may not accept your order. These may include: the product is no longer in stock; we cannot verify your payment method and obtain authorization; we cannot verify that you are at least 18 years of age or older; we have identified a pricing error or material description error for the product; or we have restrictions on available quantities and want to limit the size of your order.
Our prices are quoted in Naira (NGN) and includes duty and VAT unless otherwise expressly noted. The price quoted will be per bottle or per carton, as indicated. That price does not include delivery, for which several options are available and at different prices. Please see our section titled “Delivery”.
While we always endeavour to be accurate, errors sometimes occur, and we reserve the right not to fulfil orders that are priced incorrectly or for which there are limitations in quantity. See the section titled “Creation of Contract to Purchase”.
Pricing on our website applies only to online orders and according to the terms stipulated. These may differ from the pricing and from the terms stipulated for our other sales channels.
We reserve the right to withdraw offers, including special promotions, and to alter pricing at any time without notice.
We may substitute your order with wine from another vintage or wine with similar tasting notes that is of equal or greater value. If we do, and you are not happy with our selection, you may return it in accordance with our section titled “Substitutions, Spoilage, Cancellations and Refunds”.
We deliver throughout Nigeria to physical addresses. We cannot accept deliveries to post office boxes. If you are interested in a delivery outside Nigeria, please contact us for a custom quotation. Full details of our current delivery services including charges, options, and estimated delivery times will be provided to you at checkout. If you would like this information beforehand, please contact us.
While we make every effort to deliver our orders on time, our delivery dates and the times noted at checkout and in our emails, are estimates only and not guarantees. If your delivery is taking longer than estimated, please contact us.
Delivery times and prices vary according to your selection and options will be provided to you at the time of checkout. We reserve the right to restrict deliveries or to withdraw delivery services in exceptional circumstances.
For many deliveries, your goods may be repackaged to ease delivery process.
Please check your order carefully for missing or damaged items. If you sign for your order without inspecting the goods and inspecting our customize stamps, it will be assumed that they have been received in good condition. Please keep your delivery note and all packaging until you are satisfied with your order. Please notify us immediately if there are any damaged or missing items.
If you are unable to receive delivery, and do not rearrange delivery within the requisite time suggested by our delivery service, you will be charged for any further delivery attempts.
Gift packaging and gift vouchers cannot be sent outside Nigeria.
Substitutions, Spoilage, Cancellations and Refunds
If we have substituted another vintage or a wine of similar tasting notes and price for that which you ordered, and you are not happy with the substitution, please contact us within 7 days of delivery of your order, and we will arrange to pick up the wine (free of charge) and refund your money.
You may cancel some or all of your order before delivery is made to get your complete refund. Cancelation after delivery of products will incur some additional charges except there’s a mistake in product delivery.
If you cancel your order and the goods are returned to us in accordance with the foregoing, we will, within the next 3 working days, reimburse you the applicable sum paid. You must handle the goods to the same extent you would if you were assessing them in our shop – so the seals must not be broken and the labels must not be scratched. Otherwise the goods will not be accepted.
If you wish to cancel your order, please contact us either in writing or calling (see the section titled “Contact Us”) and provide us with as many details as possible so that we can identify your order.
All refunds will be on the same payment method as originally used.
If you find that any part of your order is out of condition, and: it is still within the recommended drink date, within 7 days from the original purchase date from us, it has been suitably stored by you, and you have the original bottle and closure, then we will arrange to replace the wine with another bottle of the same type of wine or a wine of similar tasting notes and equivalent value to the original price paid or, if you prefer, we will refund you the original price paid. We may require you to return the bottle to us for inspection at your cost. Please note that old wines (more than 10 years old) and fine wines are sold on an “as seen” basis and cannot be cancelled under this policy after 3 days from the date of delivery.
Payment is immediately due upon placing an online order by valid credit or debit card in that person’s name. We accept all major credit cards including VISA and MasterCard. We also accept bank transfers once we confirm payment and the description carried the invoice number of the buyer.
Wine photographs on this website are for illustrative purposes and may not be indicative of the bottles you actually receive, especially old wine vintages. All other photographs and photography on this website, unless clearly indicated to the contrary, are subject to the copyright ownership of Liquor Hub and may not be reproduced in any format and in any circumstances without our prior written consent.
All information sent and received over this website uses up-to-date and secure ecommerce software. We continuously implement new security procedures as they become available.
We will not fulfil any order that fails our checks, or on the advice of our third-party payment provider, the issuing bank, or the cardholder. If an attempted order is shown to be fraudulent, we will inform the police.
Liquor Hub Loyalty Wine Club
If you are interested in receiving our newsletters and information regarding ournew products, special discounts and wine tasting, please sign up for our Wine Club. You can join the club by entering your email in the “Our Shop” section and clicking “sign up”.
You may cancel at any time by contacting us and clicking “unsubscribe” at the bottom of the emails you are receiving.